It is one of the most popular International standard which aims to provide a customer satisfaction and continual improvement in the business process. These two are considered to be the pillars of quality management because the customer satisfaction is one of the important factors to be considered by any organization if they want to grow their business and want to gain trust by them. If you understand the needs and expectation of the customers it is one of the easy ways to achieve the satisfaction of your customers by providing them with the best services. Continual improvement most important factor to be considered by any organization as it always aims to provide improvement in the business of any process are improving day by day there will be a more efficiency and therefore we can have more profit the business.
The quality management system follows basic principles to improve or support the requirements to be implemented in the organization.
Basically the definition of principle is a basic belief, rule or a theory that has a influence on something that has to be achieved or done. So we can say that the quality management principles are also considered to be one of the basic believes rules procedures or values that have to be accepted by the organization to achieve the quality management system to their organization.
For any other standard the quality management system can be used as a basic Foundation to check the performance improvement and these standards are developed by the technical committee members of ISO.
Let us go in brief about the principles of quality management system
• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence based decision making
• Relationship management
These principles are not arranged in a Priority order and it varies according to the scope of organization.
Customer focus helps to increase the value of customers. It is the responsibility of the organization to understand what exactly the customer needs and what are their expectations things then the focus can be easily understandable. Customer focus helps to bring the loyalty, improves the businesses, enhances the reputation of the business, and increases the market and revenue share.
Leadership the quality management system helps to initiate the leaders at all the levels of department in the organization due to which there would be Unity section purpose and reveal of engagement of people, strategies, process and resources to achieve the organizations targets and objectives.
Engagement of people, it helps to engage the employees at different levels in the organisation, so that better environment can be created and valued. It helps to have understanding in the organization by the people and helps to motivate them.
Process approach helps to create a framework in the organization due to the opportunities can be improved, predictable and consistent outcomes throughout the process can be aligned, performance Optimization can be effective by using resources efficiently and it brings a confidence organization that the process are these services what they provide is consistent and efficient.
Improvement it is one of the key factor for the successful implementation of the quality management system which focuses on different level of performances. It identifies the root cause problem and provides the best solution by taking the corrective and preventive actions. The improvement principle of quality management system helps to identify all the external and internal risks and opportunities and drives and idea for the new innovations.
Evidence based decision making weather in real life or in the organization the decisions has to be taken based on the evaluation and analysis of information or data so that the reliable results can be obtained. But making a decision is a complex process and it involves so many uncertainties such as inputs of the subjects and interpretations.
Relationship management for the successful organization it is necessary to maintain a good relationship with them interested parties, customers, suppliers and people who are important to the organization. Because these interested parties play a vital role for the performance of the organization due to which the marketing sector of the organization can be multiplied.
These are the principles of quality management system which would help the organisation in all the way it could.
How to choose Best Consulting firm
It is very important to understand what exactly the standard says and requires. So it is best to choose a Consulting firm who be having a subject experts and make sure work simple. Factocert is a Consulting organisation who always prioritises their customers for 100% satisfaction by providing the best services on the Standard requirements. The experts in Factocert have very good experience in implementing the standard to the organization and they provide a one stop solution for the organization facing the problems. So whenever you want to implement an ISO certi standard choose Factocert Consulting firm which makes your work very easier and they are more reliable.
